Deliberate Customer Journeys

"Customer engagement is something you plan. First you go fishing for awareness and appreciation; then you build a sense of engagement until you have a customer."
It's Synergistic!

"Customer Journey Mapping has a natural synergy that most consultancies miss: that of Product and Service Design & Internal Business Processes! Synergy that most consultancies miss: that of Product and Service Design & Internal Business Processes!"
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"I'll take you on a Customer Journey that involves Visual Identity; Strategic Media; Customer Journey Mapping &  Websites with Web Forms leading to Customer Service Processes! I'm the only consultant I know that covers all your customer touch-points!"
Steve Barnes - Business Process Improvement Expert
Steve Barnes
Principal Consultant

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